Emergency water line
Emergency Water Damage Response
Someone answers, helps you stop the water at the source, and gets a crew out the same day across our Northern NJ service area — Sundays included.
Our hours: the line is answered 8am to 6pm, Sunday through Friday. We're closed Saturdays for Shabbat. If you call outside those hours, leave a message — we check messages as soon as we reopen and take the emergencies first.
In the meantime: shut the main valve if you can reach it safely, stay clear of outlets and standing water, and move what you can to higher ground. If anyone is in danger, call 911 or your utility. Don't wait for us.
Before we get there
What to do right now
Shut off the water at the main valve
Only if you can reach it safely. In most homes it's where the water line enters, usually the basement wall facing the street or near the water heater. Turn the wheel clockwise, or turn the lever a quarter-turn so it sits across the pipe. Can't find it? Call us and we'll help you look while the crew loads.
Cut power to the wet rooms at the breaker
Only if the panel is dry and you can reach it without stepping through water. Switch off the circuits feeding the wet rooms. If the panel is wet, or water stands between you and it, leave it alone and call your utility instead.
Stay out of standing water near outlets or appliances
If water has reached outlets, cords, or an appliance, treat that area as live. Stay out until the power to those rooms is off, and don't go back in for belongings before then.
Move what you can up and off the floor
Put foil or blocks under furniture legs, lift boxes onto tables, and pull area rugs off wet carpet. Anything you get off a wet floor now has a better chance of being saved.
Call (551) 414-6202
Someone answers, asks what happened, and walks you through what to do next while we dispatch a crew. When extraction starts the same day, less drywall usually has to come out.
Prefer to write?
Can't reach us right now? Send this.
Messages left over Shabbat get answered Saturday night. Any other time, calling is faster, because whoever picks up can send a crew out while you're still on the phone.
(551) 414-6202Step by step
What happens when you call
- 01
You call, we triage
We answer the emergency line ourselves, six days a week. We ask what happened, walk you to the shut-off if water is still coming in, and give you an arrival window. Same-day emergency response is what we promise; the window depends on your town and what's already on the schedule.
- 02
The crew arrives
Extraction equipment is already on the truck. The first thing on site is making the area safe: water source stopped, power checked. Then we take photos and moisture readings before anything moves, so the damage is documented from the start.
- 03
The water comes out
Submersible pumps take the depth down, then truck-mounted extraction pulls water out of carpet and hard floors. Materials that can't be saved, like soaked carpet pad and wet insulation, come out on the same visit and get written into the file. Mold can start on wet materials in as little as 24 to 48 hours.
- 04
Drying starts the same visit
Commercial dehumidifiers and air movers go down before we leave, and we come back to log moisture readings daily until the wet materials match dry ones nearby. On covered water and mold claims we bill your insurer directly, and you don't need a claim to hire us.
Drive times
How far away is the truck?
These are drive times in normal traffic, nearest town first. Add loading time on top. The person who takes your call gives you the window.
Same-day emergency response
Response promise
6 counties
Northern NJ service area
Totowa, NJ
Locally owned & operated
IICRC Certified
Certification
Emergency questions we get most
What should I do in the first few hours after water damage?
Stop the water at the main shut-off or the fixture valve if you can reach it safely. If water is near outlets or appliances, cut power to that area at the breaker — never stand in water to do it. Move what you can to a dry room. Then call (551) 414-6202. The sooner extraction starts, the more of the structure and contents we can save.
Where do I shut off the water?
The main shut-off is usually where the water line enters the house: in the basement near the front wall, in a utility room, or near the water meter. Turn it clockwise to close. For a single fixture, the small valve under the sink or behind the toilet stops that line. If you cannot find the valve, call us and we will talk you through it.
How fast can you get here?
We dispatch the same day you call, six days a week, from our base in Totowa. Most of our service area is within about 45 minutes. Tell us what you see when you call — standing water, an active leak, a ceiling coming down — and we will tell you what to do until the crew arrives.
Why are you closed on Saturdays?
We are a Shabbat-observant business, so we close every Saturday. The rest of the week, Sunday through Friday, we answer and dispatch the same day. If water is spreading on a Saturday, shut off the main valve, cut power to the wet area at the breaker, and call us — we respond as soon as we reopen.
Is it safe to stay in the house during water damage?
Often yes, but stay out of rooms with sagging ceilings, and never walk through water that could be touching electrical outlets or equipment. If the water came from a sewer backup, keep people and pets away from the area entirely — that water carries bacteria. When we arrive we will tell you plainly which rooms are fine and which to avoid.
Wondering about the insurance side? How we bill your insurer directly →